Aftersend Knowledge Base

Exchange Ease of Use Settings

These settings can only be accessed/changed by team administrators and owners. Automatically create Aftersend user on Exchange email In order to make giving your team access to Aftersend easy we provide the ability to automatically create an Aftersend user when we process an email with the following conditions: 1.

Sending your first Aftersend email

To show you what insights Aftersend can provide we've prepared a special email address that will allow you to test Aftersend. Start by composing a new email to [email protected]. You can set the subject to anything you please, and you can include links in the body

What IP Information is available?

Available Information Solo Tier * Organisation * ISP * Connection Type * Company Name Team Tier * Everything from Solo * IP Address Enterprise Tier * Everything from Team Update Frequency IP Information is updated once every 3 days at most, per IP address.

What event types are available for emails?

General Open When a recipient opens an email and downloads images from the email, we record an open event against the email in Aftersend. Click When a recipient clicks on a link we record that as an event against the email in Aftersend. Reply (Enterprise Only) Created when we determine

Are there insight limitations?

Open Events When using Aftersend (or any insight add-in), it is not always possible to track when an email is opened. This is because each mail client (and organisation) has different security options to allow or disallow external content. IP Information Occasionally, you may see that the location and IP

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