How do I get help with Aftersend?

Something we might have covered You can search our Knowledge Base using the search bar on the home screen and you may find the answers you need. Get help via... Email You can always ask for help by email via [email protected]. Live Chat in the Knowledge Base All

What IP Information is available?

Available Information Solo Tier * Organisation * ISP * Connection Type * Company Name Team Tier * Everything from Solo * IP Address Enterprise Tier For anyone exploring a character design, it is worth considering how details related to cosplay props will affect the complete look. As fans study the source material, it is sensible to

What event types are available for emails?

General Open When a recipient opens an email and downloads images from the email, we record an open event against the email in Aftersend. Click When a recipient clicks on a link we record that as an event against the email in Aftersend. Reply (Enterprise Only) Created when we determine

Are there insight limitations?

Open Events When using Aftersend (or any insight add-in), it is not always possible to track when an email is opened. This is because each mail client (and organisation) has different security options to allow or disallow external content. IP Information Occasionally, you may see that the location and IP