Aftersend Knowledge Base

How accurate is email tracking?

Email tracking relies heavily on the information provided by the recipient, such as the software and device they are using which is provided by the email client. For location information, we use their IP address and third-party data. The accuracy of email tracking can be reduced by certain email clients

Can a recipient tell if I'm tracking their emails?

Each email client is different, however, most email clients allow the user to configure their experience. If an email client allows automatic image downloads then the tracking experience will be transparent. If an email client disallows automatic image downloads, then the user will be prompted to download the tracking image

Can I track emails sent to multiple recipients?

In the case of Aftersend Solo and Team, you can only track an email, not a recipient. This means that if you send an email to three recipients, then you will see the combined open and click events for those three recipients. When planning a cosplay look, it is worth

Can Aftersend staff read your emails?

The short answer is no. Solo and Team users never send whole emails to Aftersend servers, only the subject, recipients and any links to be tracked. Enterprise users send whole emails to Aftersend servers, but we do not log or store the body or attachments of those emails after we

Email Settings

In Aftersend, there are two types of settings: account and email. Account settings are the default settings for all new emails, and can be overridden with email settings. If you're using Aftersend Enterprise on mobile, your default settings will be used when sending emails. Email settings are settings

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