Aftersend Knowledge Base

Does Aftersend Enterprise Work with Third-Party Anti-Spam Solutions

Yes. Aftersend Enterprise does work with Anti-Spam solutions, even if you need to replace your MX records. We will direct our internal emails directly to Microsoft for processing outbound emails, skipping your email security. This does not reduce the effectiveness of your security, as the email has already been processed.

How accurate is email tracking?

Email tracking relies heavily on the information provided by the recipient, such as the software and device they are using which is provided by the email client. For location information, we use their IP address and third-party data. The accuracy of email tracking can be reduced by certain email clients

Can a recipient tell if I'm tracking their emails?

Each email client is different, however, most email clients allow the user to configure their experience. If an email client allows automatic image downloads then the tracking experience will be transparent. If an email client disallows automatic image downloads, then the user will be prompted to download the tracking image

Can I track emails sent to multiple recipients?

In the case of Aftersend Solo and Team, you can only track an email, not a recipient. This means that if you send an email to three recipients, then you will see the combined open and click events for those three recipients. In the case of Aftersend Enterprise, we are

How to Remove Aftersend

For removal please do the following: 1. Navigate to https://aka.ms/olksideload 2. Select "My Add-Ins" 3. Scroll to the bottom 4. Find "Aftersend", select the three dots, and then "Remove" It may take up to 48 hours for Microsoft 365 to process

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